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General information
Portal holder: Qualimail, , S.L.
Address: c / Tarraca 12 50197 Zaragoza
Telephone: 976472047
Contact: info@jocca.es
N. I. F. B-99167165
Registered in the Mercantile Registry of Zaragoza, Tomo 5562, Folio 169, Z-44975 sheet, 6th inscription.
All rights reserved.
Access and use of the portal
The user undertakes to use the portal and services in accordance with the law, this legal notice, the particular conditions of certain services, as well as morality, good customally accepted customs and public order.
This website is offered to you on the condition that you accept the terms, conditions and communications contained in this Legal Notice. The fact that you use this website constitutes by itself the acceptance of them.
Limitations of use
You are not authorized to modify, copy, distribute, transmit, disclose, use, reproduce, publish, license, ceder, sell or create derived jobs from the information, software, products or services you can get from this website. The use of this website for illegal or unauthorized purposes by these Terms, Conditions and Communications is strictly prohibited.
No responsibility for use is assumed that children can do thereof in cases where the contents to which are accessed may hurt the sensitivity thereof. The full responsibility for the determination of the contents and services to which the minors ages are agreed upon corresponding to the higher whose position are. There are mechanisms, in particular filter and blocking software, which allow to limit the available content, being of special usefulness to control and restrict the materials to which the minors can be accessed.
Information, software and / or products or services contained on this website may contain typographical errors, inaccuracies and inaccuracies Qualimail, S.L. it is not responsible.
Intellectual property rights
The user recognizes and accepts that all rights over the content of this website belong to Qualimail, S.L. and that consequently the modification, adaptation, public communication, distribution, sale, rent and any other intellectual property right performed by the user without consent of Qualimail, S.L. it is prohibited.
Also, Qualimail, S.L. it is the owner of the industrial property rights derived from the elements that make up their website or, in any case, it has the corresponding authorization for use.
In no case, Qualimail, S.L. it will be responsible for the possible infractions that in this matter could produce any user of the portal.
Update and modification of the website
Qualimail, S.L. reserves the right to update, modify or delete the information on this website and its configuration without notice. In the same way you can suspend your overall or partially disseminate and modify the structure or content thereof without prior notice.
For troubleshooting or questions related to this website, please contact Qualimail, S.L., , in the following address info@jocca.es
Contracting conditions
This website offers sales services, which will be subject to the following contractual conditions:
1.- Applicable law and forum:
These contracting conditions are governed by Spanish law. The parties submit, at their election, for the resolution of conflicts and with waiver any other jurisdiction, courts and courts of the user's address.
In the same way, by virtue of the provisions of Regulation (EU) 524/2013 application throughout the European Union, Qualimail, S.L. it makes available to the users of the website the following link: http://ec.europa.eu/consumers/odr/
Through this link, users or clients will be able to access the European conflict resolution platform online (ODR). In case the user has had a problem with a purchase, he will be able to make use of this medium to present any claim in relation to such purchase or service provision, as well as opting for the extrajudicial solution of the conflict raised.
2.- Ability to contract:
To acquire the services and products offered byhttps://www.jocca.es/gb/, the user must have the capacity to hire, required by his national law.
According to Regulation (EU) 2018/302 on measures aimed at preventing unjustified geographical blockade and other forms of discrimination based on nationality, residence, or the place of establishment, are enabled to contract all citizens of the European Union, Agreing with the client that is outside the Spanish territory, the particular conditions of delivery and payment of the products.
3.- Description of products and services:
The contract formalized between the client and Jocca its purpose is the sale of products and small appliance.
4.- Price:
The price of the products that appears in our virtual store is recommended for online sale with I.V.A. included.
If the payment has not been made within 7 days of the order, it will be canceled, except for offer prices, whose payment period will be extended to the period of the offer.
The minimum purchase required to end the order is € 10 without VAT, transport not included.
5.- Place and delivery time:
The delivery of the orders perform it Jocca, by your own means, or through a transport agency designated by the company.
The order is delivered at the domicile designated by the buyer, so Jocca it does not assume any responsibility when the delivery can not be made because of the absence of the recipient.
The delivery time of the goods acquired by the client will range between 1 and 7 days, depending on the acquired item, a place of delivery and carrier. You can be exceeded for major reasons, never exceeding 30 days. In addition, if the order was aware of the purchase of several items with different availabilities, the shipment will be made once all are available.
- Damaged product
If merchandise is received with damaged packaging, it should be indicated in the carrier's room. Once the claim, Qualimail, has been made, S.L. it takes charge of the collection of the defective product, proceeding to the sending of another in perfect condition without any additional cost for the client, once the damaged article is received.
6.- Shipping costs:
Shipping costs will depend on the delivery zone chosen by the customer and the total price of the product. Thus, in shipments over 30 euros the shipping is free. For the rest of the products the cost will always be 4.80 in Spain Peninsula, from 6.80 € in Portugal Peninsula and € 8.95 in France
Qualimail, S.L.Reserves the right to offer certain products without shipping costs as a promotion, without these being delimited by category, price or time.
7.- Payment systems:
The payment of the products purchased through our website can be done by:
- Credit or debit card (Visa, Mastercard, 4B, MasterPass);
- Bank transfer, to the account no
° Banco la Caixa: ES74 2100 8627 9502 0003 0812
- ContrareEmbolse, with a surcharge of € 2.50.
8.- Right of withdrawal:
According to the general law for the defense of consumers and users, Jocca will accept returns of products within the first 30 calendar days, from the date of receipt of the merchandise by the client, filling in the Exercise form of the right of withdrawal, without justifying the decision and without penalty of any kind.
Therefore, you must fill out the form and send it to the address indicated in it and the mail atencionalcliente@jocca.es. Once the right is exercised, it will proceed to the return of economic consideration. The non-refund of the product in the original packaging may cause a depreciation.
The shipment must be made to the following address:
Qualimail, S.L.
C / TARRACA 12
50197 Zaragoza
C.I.F: B99167165
The transport costs caused by the return will be borne by the client.
The right of withdrawal will not be applicable to contracts referred to (Art. 103 TRLGDCU):
- The supply of goods or the provision of services whose price depends on fluctuations of the financial market that the entrepreneur can not control and that may occur during the period of withdrawal.
- The supply of confected goods according to consumer and user specifications or clearly customized. We understand by assets made according to consumer and user specifications any product made to measure, since its manufacturing is based on an individual choice or decision on the part of the consumer, which has to be acquired individually for the order made and that is not part of the offer performed by Qualimail, S.L.
- The supply of goods that may deteriorate or expire quickly.
- The supply of seaned goods that are not suitable for returned for reasons of health protection or hygiene or who have been despised after delivery.
- The supply of real that after his delivery and taking into account his nature mixed with other goods.
Repuestos returns are not accepted (Grids, baskets, filters, tanks or other accessories), since they are considered semi-detached goods that are not suitable to be returned for reasons of health protection or hygiene (Art. 103 TRLGDCU), as well as by compatibility problems. We recommend checking the model well before your purchase.
The customer can return a reconditional product in a period of 14 calendar since its reception, without needing to justify, and in accordance with the provisions of our return policy.
9.- warranty:
Jocca it guarantees the conformity of the well acquired with the electronic contract held.
In case of defective product, the seller will respond from faults in accordance within two or three years from delivery, proceeding, as appropriate, to repair, replacement, reduction in the price or resolution of the contract, efforts that will be free for the consumer and user. Repair and replacement will be adjusted to the following rules: Late shall include the expenses necessary to correct the lack of products with the contract, shipping costs and cost-related costs.
Therefore, a legal guarantee of 3 years for new products, and 1 year in the case of reconditioned products, as long as it is indicated on the product tab. The consumer and user must inform the seller of the lack of conformity within two months since he was aware of it. Will contact the customer service department, leaving the product ready to be collected by the carrier (when Jocca of the order), packing it so that it arrives in perfect condition and labeling free.
The damage caused by the incorrect use of the products will not be included in the possible guarantee of the products.
To make any type of claim or consult the user must be addressed to Jocca. C / TARRACA 12 50197 ZARAGOZA. E-mail, ATENTIONALCLIENTE @joccashop.com, or customer service 976 47 06 48.
The original spare parts JOCCA they are designed to maintain the functionality of the products, but nor are covered by the legal guarantee of 3 years yes applied to complete products. This is because they are considered consumables or wear parts. Its misuse, natural wear or errors in the purchase of the model are not covered under warranty.
10.- Responsibilities of producers and distributors in terms of waste management of electrical and electronic appliances
According to Directive 2012/19 / EU, RD 110/2015 and other regulations of application in the field, the products that are accompanied by the symbology below exposed (electrical and electronic equipment), can not be discarded in waste containers Domestic or in any other that is not specifically intended for this, nor in public road.
Consequently, Qualimail, S.L. he is committed to making the collection of this type of product that the client will scroll off for free at the user's home, provided that the product that has acquired is of similar characteristics to which he wants to deliver.
The user must package the WEEE safely for transport, using a stable package that prevents the movement of indoor elements, and if necessary, fill the package with additional elements (for example, newspapers). Likewise, it must be ensured that the ENEE is separated from the batteries and accumulators that were removable and their corresponding personal data.
The provisions of this section is made without prejudice to the right that assists the user to deposit freely and at no cost the WEEE at the collection points specifically established by the local entities and manufacturers of AEE in accordance with the provisions of regulations In force.
11. Reconditioned products
The products sold as refurbished on the web jocca.es they are items returned by other customers, who have been revised, cleaned and placed again for sale, guaranteeing their correct functioning. These products may present slight signs of use or small aesthetic defects that do not affect your operability.
Warranty: Reconditioned products have a legal guarantee of 1 year, according to what is established in the Royal Legislative Decree 1/2007, of November 16. This warranty covers manufacturing and operation defects not derived from improper use.
Returns: The client may exercise his right of withdrawal on reconditioned products within a period of 14 calendar days from the reception, without justification, and in accordance with the conditions established in our returns policy.
All information about the status of the product, your guarantee and specific conditions will be available clearly and visible in the product tab before completing the purchase.