Delivery

Deadlines and shipping rates

On Jocca We are committed to offering fast and safe delivery at home, so that your order arrives as soon as possible and without complications.

Free shipping from € 30

Orders with an amount equal to or greater than € 30 enjoy free shipping. This promotion is automatically applied when completing the purchase, without the need to enter any code.

Delivery Rates and Terms

* The terms indicated are counted on working days (from Monday to Friday), excluding weekends and holidays.

Order tracking

Once your order has been sent, you will receive an email with a track code. With that code and your zip code, you can check at all times the status of the shipment from the following link:

👉 See Shipping Track

In some cases, if delivery can not be delivered at home, the package can be deposited at a close collection point (Parcel Shop), and will be notified by email or SMS with the instructions to pick it up.

Does not your country appear on the list?

If your delivery destination is not among the aforementioned countries, you can contact our team to consult other options:

📧 atencionalcliente@jocca.es
📨 O Fill this contact form: Contact

⚠️ Areas not available

For the moment, We do not send shipments to Islands (Balearic, Canary Islands, Azores, Madeira, Corsica, etc.), Ceuta or Melilla, since we currently do not have adequate logistics solutions at cost and delivery time.

However, if you reside in one of these areas and you want to place an order, there is the possibility of managing it Through a carrier contracted directly by the buyer. In that case, the carrier can pick up the order in our stores, after coordination with our customer service team.

This option is available Only for transport companies, Not for personal collections.

For more information or to coordinate this type of special delivery, please contact us:
📧 atencionalcliente@jocca.es
📨 Contact form