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Because good service starts after the purchase
In Jocca we work to offer you much more than functional and desired products to accompany you on your day to day. We believe in the courage to accompany you throughout the life of what you buy: with clear, fast and accessible solutions for any questions, need or unforeseen.
Our team of Customer Support He is committed to offering a close, efficient and resolutive after-sales experience. Since how to activate the warranty until you find the exact replacement or solve your frequently asked questions, We put it easy for you to not have to worry about anything.
If you ever lose your ticket, if you need a replacement, if you do not know if your product is covered ... Here you have everything you need in one place.
Access directly to our after-sales services
Next, you will find four quick access with the main resources to take care of your JOCCA products:
1. Warranty and conditions
Check the guarantee coverage of our products and how to activate it step by step.
Access
2. Product registration
Upload your justification and secure your purchase without worrying if you lose the ticket.
Register
3. Frequently Asked Questions
Solve the most common doubts about orders, payments, shipments, returns, product operation and much more.
See Frequently Asked Questions
4. Spare parts and spare parts
Access directly to our category of spare parts and spare parts to keep your product as new.
Spare part
How to contact us?
Currently we do not have a telephone service as a main channel.
Although you can call the 976 47 20 47, for data protection reasons and to ensure better management of each case, We will almost always refer you to contact by email.
Therefore, we recommend you to write directly to our team:
Response periods
We usually respond within a period of 24 to 48 working hours.
Keep in mind that the working days are Monday to Friday, excluding weekends and holidays.
If I have not received any time past, please, Check your spam folder or spammark, since sometimes our messages can be filtered automatically.
What data include in your query?
To help you quickly and effectively, include in your message the Maximum information as possible:
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Where have you bought (or where do you want to buy) the product
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Order number (if you have already done)
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Reference or product name
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Brief description of the reason for your consultation
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Contact information: Name, Email and Telephone
The more details we provide us from the beginning, more agile will be management And faster we can give you a solution.
Always close to you
In Jocca we are convinced that a good product is not enough without a good service behind.
Thank you for trusting us, and remember: If you have any questions or you need help, we are here for you.