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Jocca customer service
In Jocca we work to offer a satisfactory shopping experience before, during and after your order. If you have any questions, suggestion or incidence related to our products or services, our customer service team will be happy to help you.
How to contact us?
Currently we do not have a telephone service as a main channel. Although you can call the number 976 47 20 47, for reasons of data protection and to ensure better management of each case, We will almost always refer you to contact by email.
Therefore, we recommend you to write directly to our team:
Response periods
We usually respond within a period of 24 to 48 working hours.
Keep in mind that the working days are Monday to Friday, excluding Weekends and holidays.
If I have not received any time past, please, Check your spam folder or spammark, since sometimes our messages can be filtered automatically.
What data include in your query?
To help you quickly and effectively, include in your message the Maximum information as possible:
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Where have you bought (or where do you want to buy) the product
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Order number (if you have already done)
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Reference or product name
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Brief description of the reason for your consultation
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Contact information: Name, Email and Telephone
The more details we provide us from the beginning, the more agile the management will be.
Frequently asked questions
Next, we advance some of the most common questions that we usually receive:
📦 Where is my order?
You will receive an email with a tracking code as your order leaves our warehouse. You can follow it from here:
🔗 mygls.gls-spain.es/login
💳 What forms of payment are available?
We currently accept bank card and transfer. Query the section of Secure payment For more information.
🧾 How can I request an invoice?
You can request it by writing to us atconline@jocca.es, indicating your order number and the corresponding tax data.
🛠️ How do you active the warranty?
You can register your product from this form:
🔗 Product record
And if you need to make use of the warranty, access here:
🔗 Guarantee request
🔁 How does the return process work?
If you need to return a product, contact us by email. We will indicate the steps to follow according to the reason and the state of the product.
We are here to help you!
Our goal is to offer you close, resolutive and professional care.
Do not hesitate to write us before any questions. Your satisfaction is our priority.