Frequently asked questions

Frequently asked questions

Below you will find an answer to the most common doubts about orders, shipments, products, payments, customer service and operation of some devices. If you do not find what you are looking for, you can write to: atconline@jocca.es.

Shipping

How much does the shipment cost and how long? Shipments are free from € 30. For lower orders, rates and approximate terms are:

• Spain (Peninsula): € 4,80 | 1-4 working days

• Portugal (Peninsula): € 6.80 | 2-4 working days

• France, Germany, Austria, Belgium, Italy, Netherlands, Luxembourg: € 8.95 | 3-6 business days

We do not ship to Islands (Balearic, Canary Islands, etc.), Ceuta or Melilla, unless the client hires his own carrier.

Can I track my order? Yes. Once sent, you will receive an email with your tracking code. You can consult it in mygls.gls-spain.es/login Entering that code and your zip code.

Payments

What forms of payment do you accept? You can currently pay with:

• Bank card (Visa, Mastercard, 4b)

• Wire transfer

We are working to include new options such as Bizum or digital platforms.

How does payment by card work? We use the 3D Secure system, which redirects you to your bank's website to verify the operation. It is a 100% safe environment.

What if I choose Transfer? You will receive bank details at the end of your order. You can send the justification atconline@jocca.es To streamline processing. We will prepare the order once the amount has been received.

Contact and customer service

How can I contact you? We recommend you write to atconline@jocca.es. Although we have telephone 976 47 20 47, for data protection reasons, we will always refer you to email.

When will you answer my query? We respond within a period of 24 to 48 working hours. Check your spam tray if you do not see the mail at that time.

What information should I include?

• Where did you buy (or do you want to buy) the product

• Order number (if you already did it)

• Reference or product name

• Brief description of the problem or consultation

• Name, Email and Telephone

Returns

How many days do I have to return a product? Although the Law brand 14 calendar, in Jocca We give you up to 30 days From the reception to return your order.

Who pays the transport of the return? It depends on the reason. If it is an error or defect covered by guarantee, we assume it. In returns by dismissal, the cost assumes it by the client.

Products: Frequent Technical Doubts

How does a air fryer? It uses hot air that circulates cyclically on the inside. Kitchen without oil, offering a crunchy and healthy result. Make sure you press the power button after selecting a program or it will turn off for safety.

Where do I get the recipe? Scan the QR that appears in the instruction manual of your fryer. The recipe book is updated periodically.

Does treadmill Is it automatic? No, it is a magnetic tape (manual). It is activated with the movement when running or running. Supports up to 100 kg. It is not recommended for pets.

How does a climate control? I cool the air through a damp filter. It does not generate cold as an air conditioner, but refreshes the environment with less consumption and without refrigerant gases. You can add ice to the tank to enhance your effect.

How is the water dispenser? Make sure the valve (part H) is well curled and sealed. Take a test filling the tank and checking if you drip. For cleaning, we use diluted vinegar or bleach and clarify the circuit well with clean water.

Do not theBike or command indicators? You may have to synchronize the knob again with the backpack after exhausting the battery. Press the red backpack button, and in less than 5 seconds press the left and right buttons on the command at a time.

If you still have doubts, remember that we are here to help you. To atconline@jocca.es o Consult our other warranty sections, spare parts or product registration.